Refund and Returns Policy

Last Updated: March 26, 2026

At Stacks Clothing Co., we value your business and strive for complete satisfaction. This policy outlines our terms for returns, refunds, and exchanges to ensure a transparent shopping experience at our East Helena store and online. We are committed to providing high-quality Western fashion and boutique apparel, and we want you to love your purchase.

1. Order Cancellation

We process orders quickly to get your items to you as soon as possible. If you need to cancel your order, please review our cancellation terms below:

Cancellation Window: You may cancel your order without penalty within 24 hours of purchase.
Process: Contact us immediately at support@stacksclothing.com or call +1 (406) 502-1686 with your order number.
Post-24 Hours: Once the 24-hour window has passed, orders are sent to fulfillment and cannot be cancelled. You will need to follow our standard return process once you receive the item.

2. Returns & Eligibility

We want you to be fully satisfied with your purchase. We accept returns for eligible items within our specified return window.

Return Window: Return requests must be initiated within 14 calendar days of delivery (for online orders) or purchase (for in-store purchases).

Qualifying Issues for Return:

Sizing Error: The item received does not match the size selected at checkout.
Incorrect Item: You received a different product than what was ordered.
Defects: Visible damage, misprints, or seam issues not disclosed in the product description.
General Returns: We accept returns for unworn, unwashed items in their original condition. Please note that certain accessories (like jewelry) may be final sale for hygiene reasons.

Return Conditions:

Condition	Requirement
Usage	Items must be unworn, unwashed, and unaltered. They must be free of stains, makeup, deodorant, or wear.
Packaging	Original tags must be attached, and original packaging must be intact.
Proof of Purchase	Must include the original receipt, packing slip, or digital order confirmation.

3. Shipping & Costs

Our shipping policies for returns depend on the reason for the return:

Defective or Incorrect Items: We will provide a prepaid return shipping label. Stacks Clothing Co. covers all shipping costs for confirmed errors on our part.
Other Authorized Returns: For general returns (e.g., fit issues, change of mind), the customer is responsible for return shipping fees and assumes the risk of loss or damage during transit. We recommend using a trackable shipping service.
Return Address:
Stacks Clothing Co.
7 W Main St, East Helena, MT 59635, USA

4. Refund Processing

We process refunds as quickly as possible once we receive your returned item.

Inspection: Once your return is received at our store, please allow 1-5 business days for us to inspect the item and process your return.
Payment Method: Approved refunds are issued to the original payment method used during checkout. For cash purchases made in-store, store credit or an alternative electronic payment will be arranged.
Timeline: After we process the refund, it may take an additional 3-7 business days for the funds to appear in your account, depending on your bank or credit card issuer.

5. Product Exchanges

We do not offer traditional exchanges due to our constantly changing inventory. If you need a different size or style, we recommend returning the original item for a refund and placing a new order.

If a manufacturer error or defect is confirmed, we will:

Ship a replacement product at no cost to you, if available.
If the exact item is out of stock, a full refund will be issued immediately.

6. Vintage & Antique Item Considerations

We occasionally carry vintage garments and antiques. These items often show minor signs of age and wear. These imperfections are part of the item’s history and charm, and are not considered “defects” unless they significantly differ from our website description or photos. We encourage careful inspection and reading of descriptions before purchasing vintage items.

7. Contact Support

If you have any questions about our return policy or need assistance with an order, please reach out to our support team during our business hours (Monday–Friday, 9:00 AM–5:00 PM MST):

Email: support@stacksclothing.com
Phone: +1 (406) 502-1686
Store Address: 7 W Main St, East Helena, MT 59635, USA
Trading Name: Stacks Clothing Co.
Legal Name: Natiglow Media LLC
Registered Office Address: 1001 S Main St Ste. 600, Kalispell, MT 59901, USA